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REFUND AND RETURN POLICY

Received a defective item or your order got damaged in transit?

No worries! We will send you a new one free of charge as long as you contact us at cs@mscutebb.com within 2 days of your receipt of the product.

Want to change or cancel your order? We can cancel an order that has not been processed yet. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be cancelled. Contact us at cs@mscutebb.com.

 

Order lost in transit?

In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 50 days since shipping. Note: for faster shipping, some of your Items may arrive in multiple packages.

  

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

Please carefully inspect your shipments as soon as you receive them. We will only offer refunds, replacements or exchanges for defective or damaged products when requested within 2 days of your receipt of the product. We do not offer refunds, replacements or exchanges beyond this point.

If you are not 100% satisfied with your purchase, you can return your order for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge.

You are responsible for the cost of return shipping back to MsCuteBB

Please note that our return policy does not include apparel, sock & slippers, some health and personal care items which are final sale due to hygienic reasons. 

To complete your return, we require a receipt or proof of purchase.

Damaged Or Defective Items

Received a damaged item? We’ve got you covered and will send out a new one free of charge. No need to return the damaged product! Please email us at cs@mscutebb.com.com with a photo or a short video of the defective item.

Any damaged or defective items must be reported to us within 2 days of your package delivery date. 

Items are not eligible for a refund due to size or measurement issues, if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.

  

 

 

 

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

How to request returns? It's really simple & easy! Get in contact at cs@mscutebb.com and your return will be investigated. If the goods are faulty or damaged we offer either a new item (exchange) or full refund.

Refunds will be returned to the same method of order payment, or if chosen, by store credit that never expires.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@mscutebb.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@mscutebb.com 

Shipping
To return your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ACCIDENTAL ORDER


In case you have mistakenly ordered the wrong item or the wrong variant and the item has not yet been shipped out, please send us an E-Mail and make your corrections accordingly. 

As we are being charged for such refunds, we will apply a refund fee that varies and depends on the refund amount that has been requested.

 

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