Free Shipping Worldwide

Shipping Policy

How Long Will My Package Take?

We proudly offer FREE worldwide shipping via ePacket!
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!

 

United States 

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States

Please allow us a timeframe of 18-40 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.

 

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 12-24 Business Days
Canada 16-28 Business Days
Australia 15-20 Business Days
New Zealand 15-20 Business Days
United Kingdom 20-35 Business Days
Europe 20-30 Business Days
Rest of the world 15-40 Business Days

*Max delivery time - 58 Business Days

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

 

At MsCuteBB, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

 

 

 

Tracking Your Order

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.

 

Missing Package

In the unlikely event, your items won't arrive at your door, check the following things:

1. Has one of your flatmate picked up your item?
2. Is there a similar address nearby, where it could have been mistakenly delivered to?
3. Call your post-office and ask them about your package.

    If those 3 steps were unsuccessful, don't hesitate and immediately reach out to us on cs@mscutebb.com

     

    Wrong Address Disclaimer

    It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at cs@mscutebb.com if you believe you have provided an incorrect shipping address.

     

    Returns

    By placing an order on MsCuteBB, you are responsible for the cost of return shipping back to MsCuteBB. Please refer to our Return Policy for further information on how to make a return.

     

    Lost / Stolen Packages

    MsCuteBB is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at cs@mscutebb.com.

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